After you have successfully placed your order from kksbeautydevice.com. Your order will beconfirmed within 24 hours (weekends and holidays will take a little longer). You willreceive an email with information regarding the details of your order.

Your order will be shipped within 2 business days after order being confirmed. Purchasesmade after 1 p.m. PT will not be shipped out until the next business day. if you order after1 p.m. PT on a Friday, your order will likely be shipped out on the following Monday (publicholiday is not included).

We ship worldwide! We deliver to customers across the globe, so no matter where youare located, we can ship our products to your desired destination. Whether you're in theUnited states, Europe, Asia, or any other part of the world, we've got you covered. simplyprovide us with your shipping address, and we'll ensure that your order reaches youpromptly and securely.

lf your package is marked as delivered but you haven't received it, we suggest taking thefollowing steps:

1. Check your surroundings: Sometimes packages are left in inconspicuous places by thedelivery person. Please thoroughly search your property, including front porches,backyards, and any other potential delivery locations.

2. Contact support: lf you're still unable to locate your package, please reach out to ourcustomer support team at 18038141096@163.com. We will be glad to assist you further. Wewill also contact the shipping carrier on your behalf to inguire about the delivery statusand investigate the situation.

3. Free replacement (if confirmed lost): in the unfortunate event that your package isconfirmed as lost by the shipping carrier, we will take full responsibility and promptlyarrange for a free replacement to be sent to you.

Please rest assured that we value your satisfaction as our customer, and we will do ourbest to resolve this issue and ensure you receive your order. Thank you for yourunderstanding and cooperation throughout this process.

We have a customer-friendly return policy that allows you to request a refund within 30days of receiving your order. lf you are not completely satisfied with your purchase, youcan initiate a return by contacting our customer support team at 18038141096@163.com

Once a refund has been initiated, it typically takes around 3 business days for the fundsto be returned to the original payment method used for the purchase. However, pleasenote that the exact timeframe may vary depending on your bank or financial institution

What is your return process?

Step 1- lf you receive a faulty or damaged item, please reach out to our CustomerSupport team at 18038141096@163.com and reference #kks Online Return. We will emailyou a pre-paid return label within 3 business days.

Step 2-Send the product back to our return address.

Step 3 - Once your return has been received by the warehouse, and it complies with ourreturn policy, we will refund you through your original payment method. Please be awarethat payments can take up to 14 working days to process, depending on your bank orpayment provider. Returned items will be refunded, excluding the original cost of shipping (if applied).

We provide 1-year warranty for new Products purchased from kks.